1.When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity. a. Secondary

1.When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity. a. Secondary b. Primary c. Internal d. External 2.Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2) a. control-based compensation b. the Rucker plan c. recognition is a major factor in motivation d. the Scanlon plan 3.Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information. abandon predict assign accept 4.In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work. defamation constructive discharge lifestyle discrimination invasion of privacy 5.To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should document appraisal ratings and reason for termination present only the employee’s perspective preset only the manager’s perspective have friends testify 6.Which of the following is a distinctive feature of the U.S. system compared with other countries? Exclusive representation Wages set by arbitration councils All agreements are of unlimited duration Low union dues and small union staffs 7.For organizations, _________ is an indirect cost associated with downsizing. an increase in the unemployment tax rate severance pay administrative processing outplacement 8.____________ is the biggest hurdle to overcome in a pay-for-performance plan. Merit-pay increases Salary cap performance level Inflatin Compensation equation 9._____ implies that appraisal systems are easy for managers and employees to understand and use. Acceptabilit Reliability Sensitivity Practicality 10.In determining the competitiveness of benefits, senior management tends to focus mainly on Value Security Cost Worth 11. Which question should not be important in evaluating the value of training? Was the cost of training within the budget? Did change occur? Is the change due to training? Is the change positive related to organizational goals? 12. _____ proceeds from an oral warning to a written warning to a suspension to dismissal. Progressive discipline Procedural justice Positive discipline Due process 13. Title VII of the _____________ states that top executives in companies receiving government support can retract bonuses, retention awards, or incentives paid to the top five senior executive officers or the next 20 most highly compensated employees based on corporate information that is later found to be inaccurate Sarbanes–Oxley Act (2002) Pay for Performance Act (2009) American Recovery and Reinvestment Act (2009) Equal Pay Act (1963) 14.A _____ occurs when parties are unable to move further toward settlement. lockout grievance mediation bargaining impasse 15. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination? Adverse impact Race-norming Affirmative action Monetary damages and jury trials 16.If objective performance data are available, which of the following is the best strategy to use? MBo summated rating scale BARS work planning and review 17. __________ is the process where managers provide feedback to the employees regarding their past and present job performance proficiency, as well as a basis for improving performance in the future. Performance management Placement Recruiting Selection 18. Which is not a quality of Generation Y? Short attention spans The constant need for stimulation/entertainment Inability to handle numerous projects A blurring of the lines between work and leisure time while on the job 19. Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave. outside labor markets entry-level employees former employees their subsidiaries 20. Hard quotas are a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination systematically favor women and minorities in hiring and promotion decisions represent a mandate to hire or promote specific numbers or proportions of women or minority group members are a commitment to treat all races and sexes equally in all decisions about hiring, promotion, and pay 21. Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. type of training method does Mary’s new employer use? Information presentation On-the-job training Simulation Organizational development 22. is our country’s income maintenance program? PPA (2006), 401(k Social Securit ERISA (1974 COBRA (1985) 23. If employers fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties, they can be held liable for quid pro quo loss of consortium ineligent hiring hostile environment 24. When conduction a performance feedback discussion, active listening require interruptions to get your point across verbal communications only summarizing your key points summarizing what was said and what was agreed to 25. This made extensive changes to the Employee Retirement Income Security Act (ERISA) of 1974 that governs employer-sponsored, qualified (for tax deferral) retirement-benefit plans. The Pension Protection Act (PPA) of 2006 Employer Cost Shifting laws Short-Term Severance Pay laws Short-Term Disability laws 26. can affirmative action assist organizations in achieving that diversity initiatives cannot? Increased productivity Correcting specific problems of the past Maximizing creativity Maximizing workforce commitment 27. _______________ include everything in a work environment that enhances a worker’s sense of self-respect and esteem by others. Nonfinancial rewards General business strategies Internal pay objectives Social responsibilities

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