The city of Lakewood is a small but growing community of 35,000. Close to a major metropolitan area, Lakewood operates its own recreation department that runs a small recreation center

The city of Lakewood is a small but growing community of 35,000. Close to a major metropolitan area, Lakewood operates its own recreation department that runs a small recreation center and several parks with multiple ball fields. Antoine King, the director of the department, wants a computer system for registering children into its youth programs. He feels like an online registration system would alleviate some of the burden placed on the department’s staff and volunteers when they have to process paper forms and payments submitted to City Hall in the weeks leading up to each sporting season. The staff does have some concerns over switching to a new computer system because it will be different, and their current system does work. Local leaders have agreed that a new information system would be ful to providing services to residents and local children, but the City Council needs to approve any proposal to fund a new system. Some of the city officials would like an online registration component added to the city’s Web site, but the city’s Web site is not fully functional. The city’s marketing director is responsible for the Web site, but she has a lot on her plate. Currently, the Web site is primarily focused on attracting businesses to the area, but does have an online bill pay for residents to pay water and garbage collection bills. This component of the Web site is outsourced to another company that specializes in e-commerce for government entities called e-Gov. Antoine also has some concerns about City cutbacks in the budget; if the recreation department loses some of its funding, there may not be money for maintaining the system in future years. You are an experienced IT analyst and have been appointed as project manager for the project. The preliminary investigation has revealed that an off-the-shelf package would be more cost-effective than in-house development. E-Gov offers some services that would the city put together the registration system they want. Given the city’s current role as a customer of e-Gov, it will make using their services a little easier. The city would still have to implement the system on their own Web site using some of their own resources. You sit down to write a proposal for the city council to vote on, but you have some concerns about the project that you need to prepare Antoine and the City Council for.

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