You and Shawn are now ready to meet with John and the board of directors at AGC. Shawn calls to check in with you about the report. “, Shawn,” you

You and Shawn are now ready to meet with John and the board of directors at AGC. Shawn calls to check in with you about the report. “, Shawn,” you say. “How’s everything at AGC?” “We’re doing well,” he says. “I am happy to report that employee satisfaction and morale have increased, employee retention rates are high, and productivity has substantially improved.” “That’s great to hear,” you say. “I am finalizing my executive report, but I still need to add some information that will ensure that AGC remains proactive and competitive in a quickly changing global environment. I’ve got a short bulleted list of things that I think should be added. Would you take a look at it, and give me your thoughts?” “Sure,” he says. “E-mail it to me, and we’ll talk through it now. I’ve got time.” “Okay,” you say. “s.” You send the following list to Shawn and discuss each point for inclusion in the report:

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